Is your account locked?
Contact the JMS Help Desk for further help Are you receiving notifications?
Do you have the app installed on any other device? Please note, the app does not support this function on more than one device. Is the notification bell not working?
For Android users, please watch this video solution for guidance: https://youtu.be/ae7f7gcwFuI
For iPhone users, please watch ‘uninstall & reinstall the JMS One app’ for guidance: https://youtu.be/z3QPV9rg700If changing device from iPhone to Android OR Android to iPhone
You will need to uninstall the JMS One app on your old device, before installing the app on your new device.